Frequently Asked Questions
Everything you need to know about shopping with HOCK
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, HOCK ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
How do I contact customer support?
Our dedicated support team is available via email at support@hockstore.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.